Last Updated Date: 29 May 2025

The Well-Nest Collective Co
ABN: 58 828 356 586
Aimee Presnall, Sole Proprietor

1. Introduction

This Privacy Policy outlines how The Well-Nest Collective Co (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information. By accessing or using our services, including coaching, consulting, facilitation, and speaking engagements, you consent to the practices described in this Policy.

This policy is designed to comply with the Australian Privacy Act 1988 (Cth), the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable international privacy laws.

We also reference our Terms of Service which work in conjunction with this policy.

2. What Data We Collect

We may collect and process the following types of personal information:

• Name, email address, phone number
• Role, school/organisation, location
• Notes from coaching sessions
• Session recordings (via Zoom, Fathom, or similar tools)
• Feedback, testimonials, and reflection responses
• Payment and billing information (via Stripe)
• Communication preferences and engagement history

We do not intentionally collect information from children or minors under 18 years of age. If we become aware that such information has been provided, we will promptly delete it.

We do not engage in automated decision-making or profiling.

3. How We Use Your Data

Your personal data is used to:

• Provide and personalise coaching and facilitation services
• Maintain communication, scheduling, and session reminders
• Record coaching sessions for progress, safety, and accountability
• Issue invoices and manage billing
• Improve our services through internal review and anonymised analysis
• Create public-facing insights (e.g. social media posts) using anonymised, non-identifiable themes
• Send newsletters and updates, which you may opt out of at any time

We do not sell or share your personal data for advertising or profiling purposes.

4. Sensitive Information

Coaching discussions may include sensitive topics such as stress, burnout, mental wellbeing, and personal challenges. While we treat all data with care and confidentiality, these are not collected for medical or diagnostic use. We do not ask for nor store information on race, religion, or sexual orientation unless explicitly shared by you in a coaching context.

We are not a healthcare provider and are not subject to HIPAA. Our services are not a substitute for mental health or medical care.

5. Legal Basis for Data Use (GDPR Compliance)

Where applicable, we rely on the following legal bases to process your data:

• Your consent
• The performance of a contract with you
• Our legitimate interests (e.g. improving services, communication, safety)
• Compliance with legal obligations

6. Consent and Client Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time (subject to any contractual obligations)
• Request copies of session recordings (if applicable)
• Opt out of any email or marketing communications

To exercise these rights, email: aimee@well-nest.com.au

7. Data Storage and Security

We store your data securely using trusted third-party tools such as:

• Google Workspace (email, documents, drive)
• Zoom and Fathom (session delivery and AI recordings)
• Stripe (payments)
• Calendly (scheduling)
• ConvertKit or similar (email communication)
• Trello, Canva, Buffer, Buzzsprout, Webflow, LinkedIn

We take reasonable steps to prevent loss, misuse, or unauthorised access to your data. While we use secure platforms, we are not responsible for any breach or outage caused by third-party providers.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes of our services. Session recordings and notes may be retained up to 24 months for continuity and professional tracking, unless you request deletion earlier. Billing records will be kept as required by law.

9. International Clients & Data Transfers

If you are located outside of Australia (e.g. USA, EU, Singapore), your data will be processed in accordance with Australian law. We will take steps to ensure that your data is protected consistent with local privacy regulations (e.g. GDPR, CCPA) where applicable.

By using our services, you consent to the transfer of your data to Australia and the third-party platforms we rely on. You also consent to the jurisdiction of Australian law for any data privacy claims, unless otherwise required by applicable law.

We do not export, license, or transmit data to countries under international sanctions.

10. California Residents — Your Rights

Under the California Consumer Privacy Act (CCPA), you have additional rights to:

• Know what categories of data we collect
• Request deletion of personal data
• Opt out of data sharing (we do not share or sell data)
• Receive equal service and price even if you exercise your rights

11. Children's Data

Our services are not directed to individuals under 18. If you are a parent or guardian and believe we have collected information about a child, please contact us and we will take steps to delete it.

12. Breach Notification

If we become aware of a breach involving your personal data, we will notify you as soon as reasonably possible, in accordance with Australian Privacy Law and any other applicable regulations.

13. Cookies and Analytics

Our website may use cookies and basic analytics tools to understand usage trends. You can disable cookies through your browser settings.

14. Updates to this Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website, and continued use of our services indicates your acceptance of the revised terms.

15. Contact

For any privacy-related inquiries or data access requests, contact:

Aimee Presnall
aimee@well-nest.com.au
The Well-Nest Collective Co
ABN: 58 828 356 586