Last Updated: 7 May 2026.

The Well-Nest Collective Co
ABN: 58 828 356 586
Aimee Presnall, Sole Trader
1/299 Elizabeth Street, Sydney NSW 2000, Australia

1. Introduction

Welcome to The Well-Nest Collective Co. These Terms of Service (“Terms”) govern your access to and use of our coaching, retreat, workshop, keynote, and consulting services. By engaging our services or accessing our materials, you agree to be bound by these Terms.

The Well-Nest Collective Co is owned and operated by Aimee Presnall as a sole trader, operating under ABN 58 828 356 586.

These Terms are subject to our Privacy Policy, which explains how we collect, use, and protect your personal data.

2. Scope of Services

We provide:

• 1:1 Coaching for school leaders and educators
• Group Coaching and Professional Learning Programs
• Leadership Retreats (1-day, 2-day, or 3-day, in-school, off-site, or residential)
• Workshop Facilitation
• Keynote Speaking

These services are educational and developmental. They are not therapeutic, diagnostic, or medical in nature.

3. Coaching Disclaimer and Limitation of Liability

Coaching is a collaborative, non-clinical process. While we focus on wellbeing and leadership development, our services are not a substitute for mental health treatment, psychological services, or medical care. Clients are encouraged to seek professional support for mental health concerns. If you are experiencing distress or crisis, contact a licensed professional or emergency services in your area.

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, or condition implied by the Australian Consumer Law (or any other applicable law) where to do so would be unlawful or void. Subject to that, our maximum aggregate liability to you for any cause of action arising out of or in connection with these Terms or our services is limited, at our election, to either (a) re-supplying the relevant service, or (b) refunding the fees you have paid us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or special loss, including loss of profit, loss of opportunity, or loss of reputation, however caused.

3A. Scope and Clinical Boundary

We are an executive coaching practice. We are not registered with the Australian Health Practitioner Regulation Agency (AHPRA), are not psychologists, and do not provide psychology, counselling, psychotherapy, or any other registered health service. Our work is bounded by the Australian coaching scope of practice and the Psychology Board of Australia's Code of Conduct for Psychologists (effective 1 December 2025), which governs the boundary between coaching and clinical care.

We use a structured wellbeing assessment at intake. If your responses or any subsequent session content indicate, in our reasonable assessment, a level of distress or risk that exceeds the scope of coaching, we will pause the engagement and refer you to an appropriate registered clinical professional. Engaging our services is not a substitute for that referral.

4. Nature of the Relationship

Coaching is a joint partnership between client and coach. We are here to guide and support, not to direct, fix, or guarantee results. You agree to engage actively and respectfully throughout our engagement.

5. Pricing, GST, and Currency

All fees are quoted in Australian Dollars (AUD) unless we agree otherwise in writing.

We are registered for Goods and Services Tax (GST). For business buyers (including schools, dioceses, and associations), our fees are quoted exclusive of GST and GST will be added at the prevailing rate (currently 10%) and shown on every tax invoice. Where you are a consumer buyer, the total price including GST will be displayed at the point of purchase.

We may agree to invoice in non-AUD currency (including USD, GBP, or EUR) for international clients. Where we do, you bear any foreign exchange risk and bank charges associated with the transaction.

Payment terms are outlined in your invoice or engagement letter.

5A. Cancellation and Refund Policy

1:1 Coaching.

• Cancellations must be made with at least 48 hours' notice. Sessions cancelled with less than 48 hours' notice may not be rescheduled.
• Coaching engagements are non-refundable once payment has been made, except where required by Australian Consumer Law or where we terminate the engagement under clause 6 (in which case fees for services not yet delivered will be refunded on a pro-rata basis less direct costs reasonably incurred).
• Clients are responsible for booking their own sessions. While we provide reminders, continued scheduling delays may result in the closure of your coaching engagement at our discretion.

Retreats.

• A 50% deposit is payable on booking and is non-refundable.
• The balance is due 30 days before the retreat start date.
• The balance is non-refundable inside 14 days of the retreat start date.
• Where we cancel a retreat for any reason within our control, you are entitled to a full refund or a like-for-like rescheduling at your election.

Keynotes and Workshops.

• Postponements requested by the host inside 30 days of the event date may incur a 50% rescheduling fee. Postponements inside 7 days may incur a 100% rescheduling fee.
• Cancellations by the host inside 30 days of the event date are treated as a postponement on the same scale, with the option to reschedule within 12 months.
• Where we cancel for any reason within our control, you are entitled to a full refund or a like-for-like rescheduling at your election.

Specific cancellation terms in your engagement letter will prevail over these defaults in the event of conflict.

6. Client Conduct & Termination

We expect respectful, professional conduct at all times. We reserve the right to refuse, pause, or terminate services if behaviour is misaligned with our values or creates a hostile, disrespectful, or unsafe environment. Where we terminate the engagement under this clause, fees for services not yet delivered will be refunded on a pro-rata basis less direct costs reasonably incurred.

6A. Co-presenters and Sub-contractors

From time to time, retreats, workshops, or keynotes may be co-presented by a named third party (such as Keiron). Where this applies, the third party is engaged as an independent sub-contractor and delivers under our brand and direction in accordance with the scope outlined in your engagement letter.

7. Session Recordings & Confidentiality

With your consent, we may record coaching sessions (via Zoom, Fathom, or similar tools) for the benefit of both client and coach. Your recording preference is captured at the start of the engagement and can be changed at any time on written request. If you decline recording, we rely on contemporaneous notes only.

Where you have consented to recording, the recordings:

• Are securely stored in our private workspace
• Are shared with the client upon request
• Are used for tracking progress, accountability, and continuity between sessions

Recordings are treated as confidential and will never be publicly shared without written consent.

8. Intellectual Property

All materials shared through coaching, retreats, workshops, or speaking engagements (including frameworks, worksheets, slide decks, and reflections) are the intellectual property of The Well-Nest Collective Co. In particular, The Well-Nest Impact Framework (Self, Team, Collective), all derivative works, all intake instruments, and all written materials produced in connection with our services are the intellectual property of The Well-Nest Collective Co.

You may not replicate, teach, resell, or distribute our materials or frameworks without explicit written permission.

9. Use in Content Creation (Anonymised)

We may use general, anonymised reflections or themes from coaching and workshops for the purpose of creating public-facing content (for example, blogs, podcast episodes, social media posts). When doing so, we will not include your name, your school's name, or any combination of role, sector, and location that could reasonably identify you to a person familiar with the Australian school leadership community.

You may opt out of this use at any time by contacting us.

10. AI and Likeness Restrictions

You may not:

• Use our videos, voice, likeness, coaching frameworks, or written materials to train, fine-tune, or feed any AI or machine learning model
• Replicate, clone, embed, or reproduce our content using artificial intelligence (including voice synthesis, image generation, or text generation)

Doing so without written permission is a breach of these Terms and may result in legal action.

11. Communication Boundaries

We respond to messages and requests during regular business hours (Monday to Friday, 9am to 5pm AEST/AEDT). Excessive or inappropriate communication outside agreed channels may result in a written warning, restriction of communication channels, or termination of the engagement.

12. Technology Disclaimer

We use third-party tools (including Zoom, Fathom, Google Workspace, Calendly, Stripe, Vercel, Beehiiv, Buzzsprout, and LinkedIn) to deliver and support our services. We are not liable for service disruptions, outages, or data loss caused by these providers.

13. Governing Law & Disputes

These Terms are governed by the laws of New South Wales, Australia. In the event of a dispute, we will first seek to resolve the matter through good faith dialogue or mediation before pursuing legal action.

13A. Force Majeure

Neither party is liable for failure or delay in performance to the extent caused by events outside that party's reasonable control, including natural disaster, pandemic, public health order, government action, war, civil unrest, telecommunications outage, or sudden incapacity. The party affected will give prompt notice and the parties will use reasonable efforts to reschedule the affected services without penalty.

14. Enterprise Contracts

For large-scale or enterprise engagements (for example, school networks, dioceses, education associations), terms outlined in a signed contract or proposal shall override these general Terms in the event of conflict.

15. Invoices and Engagement Letters Supersede General Terms

Specific scopes, services, fees, deliverables, and any engagement-specific cancellation terms detailed in your invoice or written engagement letter will take precedence over any general language found in these Terms.

16. Honest Reviews and Public Statements

Clients agree not to make false, defamatory, or misleading public statements about The Well-Nest Collective Co or its team. This clause does not restrict honest feedback or honest reviews on any platform.

17. Testimonial & Marketing Use

With your consent, we may use written or recorded feedback, testimonials, or client success stories for promotional purposes. You have full control over whether your name, school, or role is included. We will never publish identifying information without your permission.

18. Branding & Non-Affiliation

You may not use The Well-Nest Collective Co name, logo, or brand in a way that implies affiliation, endorsement, or certification without written consent.

19. International Clients, GDPR, and Cross-Border Transfers

We welcome clients from outside Australia. Services are offered from Australia under Australian law. Where mandatory consumer protection laws of your jurisdiction apply to you and cannot be excluded, those laws prevail to the extent of any inconsistency.

For clients in the European Union, United Kingdom, or other jurisdictions with comprehensive data protection laws (including GDPR and UK GDPR), we process your personal data as a data controller in accordance with the applicable framework, and your engagement letter will include the relevant cross-border data transfer safeguards (Standard Contractual Clauses for EU clients, or the UK International Data Transfer Agreement for UK clients). See our Privacy Policy for the full detail.

20. Privacy & Data Use

Personal data collected through our engagements is handled in accordance with our Privacy Policy. Clients in the EU, UK, or other comprehensive privacy law jurisdictions have additional rights as set out in that policy.

21. Restricted Use Jurisdictions

You may not access or use our services if you are located in a country subject to sanctions or export restrictions under Australian or international law. By using our services, you represent that you are not subject to any such sanctions.

22. Updates to These Terms

We may update these Terms periodically. The latest version will always be available on our website. Continued engagement implies acceptance of the latest version.

23. Contact

Questions? Contact Aimee Presnall at aimee@well-nest.com.au, or by post at 1/299 Elizabeth Street, Sydney NSW 2000, Australia.